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| How to order our website custom design items: |
Handmade & DIY Design:
OKCRAFTS (www.okcrafts.com) is the world's
leading website specializing in the manufacture
and wholesale and retail of glass bead crafts
under our OK brand.
Our products include thousands of DIY glass
beaded crafts in different styles and European
styles. We make sure that our beaded crafts
are 100% handmade with different styles
of murano glass beads and lampwork glass
beads, we do not use any machine mass-produced
acrylic or plastic beads in our beaded crafts.
Our handmade glass
beads are each unique, with your DIY production,
you can create unique glass bead craft jewelry,
show your unique personal charm and style.
so if you have custom design items order
inquiry or request:
PLEASE send
email to: sales@okcrafts.com OR
submit
our website online order form for your
custom design item information, if you have
custom brand logo or custom design information
etc, you can send to us with "character,
letters, picture, words, excel or PDF file."
We will send custom design bead pictures
and custom brand drawing to you via email.
After you approve our custom design drawing
or samples, we will email to you for your
order detail cost, delivery time and our
payment information.
We will make the custom design mould / die
and mass produce your custom design items
after receive the order payment or deposit.
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| Customer
Order Frequently Asked Questions |
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| Q. I want to place an
international order from your website to
our store in Australia, I want to know if
you can ship internationally and accept
credit card as a form of payment? |
A.
We accept international orders always,
and we have many customers from Australia,
Canada, United States, Canada, UK, Germany,
Italy, Denmark, The Netherlands, Thailand,
Japan etc.
FedEx can deliver
to where our customers can be extended to
where!
We can accept customer sample order payment
via Paypal, bank wire transfer, Payoneer
etc, but we are sorry can not accept customer
credit card payment directly.
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| Q. I have not vendors
license, can i purchase your website items? |
| A.
It is ok for purchase our goods if you
have not vendors license. |
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| Q. How much tax rate/tariffs
if I purchase items from your website? |
A.
We try our best help our customers avoid
the orders tax/tariffs always.
For our customer order
package express waybill and commercial invoice:
we declare the packaegs content only samples for
customer check quality and design, no commercial
value, and sample package commercial invoice less
that $30 US Dollar for save cost duty & tax.
In general, our customer order package will with
free duty or only very little tax/tariffs.
But if you need actual value for purchase order,
it is ok also, we can issue the official invoice
with actual value for order package, but please
note that this may have a huge amount of tariffs
for your order.
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| Q. How to do if I want to
customized make personal design beads? |
A. Please
email detail informations for your customized items
include item description, picture, drawing etc... to
us: sales@okcrafts.com, Subject: "customized
beads"
or you can fill in our website SUBMIT
YOUR ORDER ONLINE form with your customized items
detail description and the design information file etc. |
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Q. I am looking to make custom pandora
beads for me. however, I am not looking to purchase
these in bulk, I want to purchase them as gifts and
only need 100 pieces!
Is this something your company is able to do? |
A. we
are our custom word stamped glass bead charm order have
minimum order request, because custom engraving word
stamped needs to produce via die.
We have help you make custom word stamped glass bead
charms with 100 pieces, but the bead unit price will
more expensive than wholesale orders. |
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| Q. How do I know if I am getting
a real sterling silver core glass beads? |
| A. We
only make high quality beads and jewelry, each our stelring
silver item or accessories will have 925 stamped, if
you request, we can email to you Inspection Certificate
for our sterling silver items. |
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| Q. Will your glass bead silver cores
tarnish or turn dark? |
| A. Our
925 silver or silver accessories used with real solid
sterling silver material for glass bead core, so our
glass bead charm silver cores are not tarnish and turn
dark forever and always. |
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| Q. Why I have not got any response
on time since I have send out inquiry email? |
A. Usually
we will reply customer inquiry by email within 3 business
days, if you have not get response from us: Perhaps:
* You typed wrong email address to us on your contact
information form. please inquiry again and make sure
your email address is correct.
* Your order quantity is less than our M.O.Q or you
inquiry email is indefinite about what you need.
* Some email service provider block the email sometimes,
please resend from your another email (recommend: gmail,
hotmail).
* You are from China, to protect our collection will
not be copied to cheap price poor quality items, No
domestic business and No dealing with trading company
from China. |
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| Q. Do your glass beads and silver
beads interchangeable with all other brand jewelry? |
| A. Our
website glass bead charms and silver charms hole size
is 4.5mm are interchangeable and fit with Pandora, Biagi,
Chamilia, Tedora and other slide hole jewelry.
*Trollbeads starters are 3mm chain like Pandora,
Biagi, Chamilia and others, but they do not have END
CAPS, which add about 1.5mm to the size. therefore,
all our charms will fit on Trollbeads starters, but
no Trollbeads will fit on any other brand of starter.
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